• We ship Australia wide and internationally to NZ, UK, USA and CA.
• Quarantine restrictions apply to NT, WA & TAS for live plants, soil, living matter & wooden products. Other products are able to be shipped to NT, WA & TAS.
• Express Post is NOT same / next day dispatch or delivery. It does not mean your order is fulfilled any faster for dispatch.
• We do not dispatch or deliver on weekends and public holidays.
  
• Same Day Sydney Courier Delivery Cut-Off is 10AM AEDT / AEST (Sydney NSW time)

Australia Post - Shipping Information

Shipping Method	Fulfillment Time	Delivery Time Once Dispatched
Regular Post	1-3 business days	3-7 business days
Express Post	1-3 business days	1-3 business days

Order Fulfillment Time

• All postal orders are fulfilled and dispatched within 3 business days of order placement for both Regular Post and Express Post.

Express Post

• Orders that include live plants are dispatched via Australia Post Express Post Shipping. Once dispatched, delivery generally takes 1-3 business days to metro areas.
  
• Express Post does not speed up your order for fulfilment. It is the faster shipping option via post once your order is dispatched, but it is not same day or next-day delivery. Specific date delivery is not possible with Express Post.
• For postal orders to hospitals, please consider whether the recipient may be discharged before delivery.

Pre-Orders

• Pre-order items are labelled as "Preorder" on the product image, with an estimated restock month provided in the product description.
  
• Please order pre-order and in-stock items separately; otherwise, your order will be delayed until all items are available.

Shipping Information

• For orders consisting of only non-plant items, both Regular Post and Express Post shipping options are available. Regular Post is expected to take 3-7 business days for delivery once dispatched.
  
• For bulky orders, the shipping rate is calculated at checkout.
• No dispatches or deliveries will take place on public holidays.
  
• We do not offer click and collect or pickups from our warehouse.
  
• When you place an order, please ensure you have provided the correct full address (including unit/apartment number if applicable) and contact details (email address and mobile phone number).
• Australia Post has authority to leave (ATL) parcels in a safe spot at the shipping address, if the recipient is not present. If no safe spot is available, the parcel will be brought to the local post office to await collection by the recipient. It is the responsibility of the recipient to collect the parcel as soon as possible to keep the contents in good condition.
• Please check your shipping address is correct, as it cannot be changed once the order has been dispatched. If Australia Post is unable to deliver due to an incorrect address, the standard process for them is to return to sender as the parcel cannot be re-routed to another address. We cannot reimburse for losses or rearrange delivery that occur as a result of this.
  
• Our responsibility for the parcel ends when it is handed over to Australia Post. We are not liable for lost, stolen or redirected parcels and cannot reimburse them.

Can I track where my parcel is? 

• Yes, every parcel will have a tracking number. You will receive tracking updates via email or SMS once your order is dispatched. If you have not received tracking info within 1-2 days of your order being fulfilled, please contact us.
• It is the responsibility of customers to track the whereabouts of their parcel and to collect from their local post office in a timely manner.
  

What happens if a return to sender occurs?

If your order is returned to us due to an incorrect address or failure to collect it from the post office, we cannot refund for the shipping. We may offer a refund on the items if they are eligible. Please refer to the Refund Policy for more information.

What if my delivery is delayed?

Plants can generally survive up to 2 weeks in transit.

How will my plants be shipped?

• Potted Plants: We wrap the plant tightly to minimise movement. Some soil displacement may occur, but the plant will be fine once tidied up.
• Damage In Transit: While we take great care in packaging, minor leaf damage can happen, especially with delicate plants. We are not responsible for damage caused by delays or mishandling by Australia Post.

• Plant Recovery: If your plant arrives looking a bit limp due to heat or extended transit, give it some time to bounce back. Provide well-drained soil, a little water, and filtered sunlight. Most plants recover well with proper care.
  

Can you ship live plants to NT, WA & TAS?

• We cannot ship live plants, soil, living matter & wooden products to NT, WA & TAS, due quarantine restrictions. If you have ordered a succulent gift box for delivery to these areas, the succulent will be an artificial succulent.

International Shipping Information

Do you ship overseas?

• Yes, a curated collection of Cheeky Plant Co items are available for shipping internationally to NZ, UK, USA and CA.

How is shipping calculated?

• Shipping is calculated based on weight. For more info, please check out the International Shipping Information page.

Same/Next/Specific Day Courier - Shipping Information

 

Same/Next/Specific Day delivery via courier service is available in Sydney NSW on Mondays to Fridays. This shipping option is only available for products labelled as "Sydney Only", or as specified in the product description. 

Products labelled as "Sydney Only" cannot be downgraded to Australia Post shipping.

If your order is eligible, during checkout the "Same/Next/Specific Day Courier Delivery" shipping method will be visible, with the shipping cost calculated from the postcode. A valid physical street address must be provided. The couriers cannot deliver to Australia Post-owned properties (Parcel Collect, Parcel Lockers, PO Boxes or post offices). For hospital deliveries, please provide the ward and bed number if known.

Please note: no deliveries will take place on Public Holidays or weekends.

What's the cut-off for delivery on the same day?

Orders must be placed before 10am Australian Eastern Standard Time (AEST) or Australian Eastern Daylight Savings Time (AEDT) for same day delivery on Monday-Friday.
Orders placed after 10am AEST / AEDT will be delivered the next business day.

Can I pick a specific date for delivery?

Yes! Please select a delivery date on the date picker when adding the product to your cart, or leave a message in the order notes.

Where do you deliver to?

We handle most of Greater Sydney NSW. Please check your postcode is eligible by clicking here.

What time will delivery occur on the day? Can I track where my order is?

Delivery will occur any time between 10AM to 6PM. There are no set delivery time slots; please do not request for a specific delivery time as this cannot be done. 

Once your order is on its way, you will receive a live tracking link that provides an estimated delivery window. Please note that these times are estimates only and may vary based on the driver’s route and driving conditions on the day. Proof of delivery photos will be provided once the delivery is completed. If you need confirmation of delivery, please refer to the tracking and contact the recipient directly before reaching out to us.

What happens if I miss the delivery?

If the recipient is not there to receive the delivery and cannot be contacted by phone, the courier has Authority to Leave (ATL) the items in a safe spot with Proof of Delivery.

In the event that the courier is unable to leave the order in a safe place, or is specifically instructed by the recipient that they cannot do so, or if the recipient declines the delivery, we do not offer refunds or compensation for this. A re-delivery fee is required to have the order sent out again.

What happens if I want to change the delivery address?

Please check the delivery address before placing your order as this cannot be changed once the order is booked in without incurring a courier re-delivery fee. Under special circumstances, we can try to arrange a change of delivery address, on the condition that this re-delivery/change of address fee is paid by the customer.

Delivery Agreement

All local delivery orders (same day delivery and next day delivery) will be dispatched with 'Authority to Leave' the items at the premises if unattended. Our nominated courier will refer to the contact number and delivery instructions you've provided to complete the delivery.

If the recipient is unable to be contacted, the courier will leave the items in a safe spot (following the delivery instructions if provided). If based on the courier's assessment, there is no safe place, it is not our responsibility and we do not offer refunds or re-delivery for the order.

If the courier is unable to deliver due to incorrect/incomplete delivery address or recipient not being at that address, or declined ATL by the premises - the standard process for is for the courier to return to sender. We cannot reimburse for losses or rearrange delivery due to incorrect/incomplete delivery details provided by the customer. Once returned to sender, a re-delivery fee will apply and need to be paid before the order can be re-delivered.

Please note that Cheeky Plant Co. will not be held liable for any loss, due to theft or negligence as you have agreed on ATL and the courier has proof of delivery. If the recipient declines the delivery on the day, we also do not offer compensation or re-delivery for this.

Shipping Protection

We pack your order with care, but the delivery is handled by the carrier and sometimes parcels can be delayed, lost, or damaged. To make this easier for you, we offer Shipping Protection at checkout.

Shipping Protection is not insurance - it’s a fast-track service that helps you get a replacement or store credit quickly if your order is lost or damaged.

• Damaged items: Send us clear photos of the packaging and damaged items. We’ll review and quickly replace them or issue store credit.
• Lost parcels: We’ll assess and provide a replacement or store credit right away - no waiting for the carrier investigation.

Without Shipping Protection:

• Lost parcels require a case with Australia Post and any other carrier first.
• Damaged parcels follow the carrier’s standard claims process and timeline.

Important details:

• Covers only loss or damage during transit.
• Does not cover theft after delivery or wrong addresses provided at checkout.
• Resolutions are either replacements or store credit, depending on stock.
• Claims must be submitted within the timeframe in our full policy.

If something isn’t right, contact our support team with your order number, a short description, and any photos so we can help quickly.