Refund policy
Plants and Non-Plant Items
Each plant we sell is unique and subject to natural variations due to seasonal and growing conditions. Therefore, the plant you receive may not look identical to the photos on our website. We carefully select every plant to ensure it closely matches the quality and appearance of our images.
Refunds and exchanges will not be issued for variations such as the number of leaves, variegation patterns and colour tone. These characteristics are natural to living plants and can change over time. We appreciate your understanding of each plant's unique beauty.
If a plant or plant gift is referred to as "assorted" in the product name or product description, this means the plant you receive is randomly selected by us. Photos of the plant varieties are examples only, unless specified. We do not offer refunds or exchanges for individual preferences.
Please review the product descriptions, including material and size measurements, before purchasing, as we do not accept returns or exchanges. Items that have been opened, including clothing removed from its sealed packaging and consumed food, are not eligible for return, refund, or exchange.
Change of Mind
We do not offer refunds or exchanges for change of mind on any orders that have been dispatched.
Shipping and Handling Policy
All items are carefully packaged for shipping but we cannot control courier handling and are not liable for damage in transit. We are not responsible for delivery delays and cannot provide a refund for damage to plants and other perishable items caused by these delays. If non-perishable items are damaged upon arrival, please contact us within 7 days to arrange a refund or replacement.
Claims of damage or defects made outside this 7-day period will not be accepted, as it is the customer’s responsibility to inspect the items upon delivery. We do not accept claims for damage or defects reported beyond this reasonable timeframe of one week.
Customers are responsible for providing the correct delivery address and tracking their parcel. We are not responsible for parcels redirected to the post office, uncollected parcels, or parcels returned to sender.
We encourage customers to read our shipping policy, as we cannot offer reimbursements for misunderstandings about the timeline for order fulfillment and delivery.
Our responsibility for the parcels ends when it is handed over to Australia Post or the courier. We are not liable for lost, stolen, delayed or redirected parcels. No refunds will be issued for delivery delays or failure to collect items from the post office.
Returned Parcels Policy
When a return to sender has occurred, for example, due to incorrect address provided or failure to pick up the items from the post office, please note that:
- Perishable goods and the shipping costs are non-refundable.
- Non-perishable items may be refunded via store credit if it has been returned to us in sound condition.
- A shipping fee, as well as the cost of the replacement items, will be required for re-delivery. This is to be paid by the customer.
Please note that if you choose to return an item or parcel to us, the cost of shipping will be the responsibility of the customer.
Discount Codes
Discount Codes must be applied at the checkout prior to placing the order. We cannot apply discounts or offer reimbursements if the code was not used at the time of purchase.
Contact Us
Any queries or concerns that come about after receiving your order, must be submitted via email or our contact form, within 7 days of delivery, as confirmed by Australia Post tracking. For courier deliveries, all issues must be reported within 24 hours of delivery. You must provide photos and/or videos of the product(s) when requested. It is the responsibility of the customer to open and inspect the order and its contents, within this reasonable time frame.
Where possible, a replacement will be offered for faulty items following investigation. If a replacement is not available, store credit will be offered.
Claims for damage in transit submitted more than 7 days after postal delivery, or more than 24 hours after courier delivery, will not be accepted.
Please do not contact us via social media for delivery issues. Email is the way to go!